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Customer Service Advocate

Industrial Insulation Group (IIG), a wholly-owned subsidiary of Johns Manville, has an immediate opportunity for a Customer Service Advocate in our Phenix City, AL plant.
Principle Duties & Responsibilities:
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle product inquiries
Provide pricing and delivery information
Provide customers with product information
Handle customer orders for product
Identify and escalate priority issues
Follow up customer calls where necessary
Enter customer orders in Order Entry System
Maintain customer files
Requirements:
Associates Degree preferred
Proficient computer skills, (Microsoft outlook, work, and excel)
Applicants must be enthusiastic, hard working, self motivated, a team player and dedicated to outstanding customer service.
Customer service experience preferred
Fast learner
Key Competencies
Excellent verbal and written communications skills
Excellent organizational skills
Attention to detail
Stress tolerance
Note: This job description describes the general nature of the position. The above declarations are not intended to be a complete list of the duties, responsibilities, skills, and/or abilities required to do the job


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